FAQs
How do I make an enquiry
The best way to make an enquiry is by emailing the Victoria Theatre Box Office at box.office@calderdale.gov.uk or by calling the Box Office on 01422 351158. You can call the Box Office at any time and if there is no-one to answer the phone, please leave a message and a member of the Box Office team will call you back when the Box Office opens.
Whilst we also have the facility to be contacted on social media, we do not recommend this method for any ticket related enquiries.
Is there a booking fee?
All ticket prices include a theatre support fee, which goes towards important restoration and maintenance of our theatre. There are no additional fees on top of the published ticket price when purchasing your tickets directly from the Victoria Theatre website or Box Office.
What should I do if my tickets haven’t arrived before a show?
If you have selected print at home, tickets will be sent to you by email straight away. Please make sure you check your email junk folder too. If you have selected COBO, you can collect your tickets from the box office any time up to the event. If you have opted for your tickets to be mailed to you and they haven’t arrived by the date of the event you have booked for, please contact the box office to arrange a replacement ticket.
Can I refund or exchange my tickets?
The Victoria Theatre does not offer refunds or exchanges unless a performance is cancelled. You will be given the option to purchase TicketPlan protection for your tickets at an extra cost.
What is booking protection and what does it cover?
TicketPlan is a third-party ticket protection service that will provide cover for your tickets if you are unable to attend an event due to any of the reasons listed in the TicketPlan agreement. We recommend that you familiarise yourself with the cover by viewing their policy here before purchasing TicketPlan or making a claim.
Is the Victoria Theatre accessible?
Yes, the Victoria Theatre is accessible in the Stalls for wheelchair users and there is also equipment to assist people with hearing impairments. For full accessibility information please visit the Accessibility Page.
What size are the seats in the auditorium?
The seat widths and legroom in the auditorium varies between the Stalls, Circle and Balcony. Below is a guide to seat widths and legroom. Please note that all seats have fixed arm rests and legroom is measured from the back of the seat to the middle of the back of the seat in front. All measurements are in millimetres.
The Stalls:
Seat Width: 430mm
Leg Room: 750mm
The Circle:
Seat Width: 470mm
Leg Room: Front Row - from 580 to 700mm, Other Rows - from 570 - 660mm
The Balcony:
Seat Width: 420mm
Leg Room: Front Row - 760mm, Other Rows - 660mm
What time should I arrive before a show?
Unless otherwise stated (i.e., with ‘Doors’), the time on your ticket is the start time of the show. The Victoria Theatre opens 45 minutes before the show. If you have tickets to collect or would like to visit a bar or kiosk, please do this no later than 10 minutes before the start of the show. Please make sure that at the very latest you arrive before the show is due to start, as latecomers may not be permitted into the auditorium until the interval.
Will I be allowed in if I’m late?
Latecomers may not be permitted into the auditorium until a suitable break in the performance. On occasions you won’t be permitted until the interval, so please arrive early.
What are the age restrictions?
Each show sets its own age restrictions, and we recommend you check the show page on the website for more information; however, anyone under the age of 14 must be accompanied by a paying adult.
Up to what age can children come for free?
For events that permit children, children aged 1 and under can come for free, unless stated otherwise. Please always check the individual event page before booking.
Do you have booster seats?
Yes, booster seats are available on entry to the auditorium, and are provided on a first come first served basis. We kindly ask that you return these to the collection point at the end of the performance.
Can I take photographs or record the show?
To protect the copyright of our artistes, the use of photography and recording equipment is strictly prohibited. On the occasions where photography is allowed or encouraged, we will let customers know with in-theatre signage and/or announcements.
Can I bring food and drink into the theatre?
Soft drinks in plastic bottles or cartons may be brought into the theatre auditorium but please do not bring anything in glass containers. Any alcohol purchased off the premises will not be permitted into the venue.
Hot food purchased outside the theatre is not permitted in the venue and must be disposed of prior to entering the foyer. Cold snacks and sweets are allowed but please consider other audience members and remove any noisy packaging.
I think I have lost something at the theatre, what should I do?
Please call the main office during office hours on 01422 351156 to enquire about lost property. The Victoria Theatre accepts no responsibility for any items that lost or stolen on the premises. Whilst we do everything we can to ensure that the Victoria Theatre is a safe environment, we recommend that you keep your valuables and personal belongings close to you at all times.
For items that are left in the theatre, we keep them for the time periods outlined below, in line with Calderdale Council's lost property policy:
- Perishable items (i.e. food) will be disposed of on the day
- Items that may hold personal data (i.e. bank card) will be held for 1 week
- Valuable items (i.e. jewellery) will be held for 3 months
- Everything else (i.e. clothing) will be held for 1 month
Is the Victoria Theatre Accessible to Wheelchair Users?
Yes the Victoria Theatre has level access for wheelchairs in the Stalls. For more information about this and other ways that the Victoria Theatre is accessible please visit our Accessibility page.
How can I become a member?
You can become a Victoria Theatre member online by clicking here or by calling the Box Office on 01422 351158.
Do you sell Gift Vouchers or Theatre Tokens?
We do sell both printed and online Gift Vouchers. Gift Vouchers can be booked online here. Online gift vouchers appear in the recipients account as credit and can be used for purchases made online or in the Box Office. Printed Gift Vouchers can only be purchased and redeemed in the Victoria Theatre Box Office.
The Victoria Theatre does not sell Theatre Tokens.
