Cancellations and Refunds

Refunds are not available unless a performance is cancelled.

PLEASE NOTE: Where a refund is provided the Theatre Support Fee is non refundable. This fee goes towards supporting essential theatre operations. For more information about the Theatre Support Fee please click here.

If you would like to protect your tickets against specified unforeseen circumstances such as: accidents, illnesses and failure of transport, among many others. Cancellation Protection is available at an additional £1.50 per ticket.

Terms and conditions apply. Please ask a member of the box office team if you would like to take advantage of this Cancellation Protection. Telephone 01422 351158 or email

If you have purchased TicketPlan refund protection and need to make a claim please visit

You can also view the most up to date TicketPlan Terms and Conditions.